Privacy Policy

Effective Date: August 12, 2026
Last Updated: August 12, 2026

Sunshine Medical Supplies ("Sunshine Medical," "Sunshine," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit www.sunshinemedicaldme.com, use our online services or portals, communicate with us, request information, subscribe to communications, or otherwise interact with Sunshine Medical.

By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Sunshine Medical, we may collect the following categories of information.

Personal Information

We may collect information that identifies or relates to you, including:

• Name

• Mailing or shipping address

• Email address

• Telephone number

• Date of birth, when necessary

• Account or portal information

• Communications you send to us

• Information submitted through contact, referral, eligibility, or other website forms

• Product inquiries, preferences, and order information

• Information provided by caregivers, case managers, healthcare professionals, or authorized representatives

Health and Insurance Information

When necessary to provide durable medical equipment, supplies, eligibility assistance, reimbursement services, or related support, we may receive information concerning:

• Medical conditions or supply needs

• Prescriptions or physician orders

• Insurance coverage and member information

• Medicaid, Medicare, managed-care, or other payer information

• Healthcare providers

• Case managers and caregivers

• Documentation required to establish eligibility or medical necessity

Certain health information may constitute Protected Health Information ("PHI") under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and related laws.

Where HIPAA applies, our use and disclosure of PHI is governed by HIPAA and our applicable Notice of Privacy Practices. If there is a conflict between this website Privacy Policy and our Notice of Privacy Practices concerning PHI, the Notice of Privacy Practices governs with respect to PHI.

Transaction and Payment Information

If you purchase products or services, we or our payment-processing providers may collect information necessary to process the transaction, such as:

• Billing information

• Shipping information

• Payment method information

• Products purchased

• Transaction history

Payment card information may be processed directly by third-party payment processors and may not be stored directly by Sunshine Medical.

Automatically Collected Information

When you use our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring website

• Date and time of visits

• Approximate location derived from an IP address

• Website interactions

• Cookie and similar technology identifiers

We may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand its use, improve performance, and measure our communications.

2. How We Use Information

We may use information we collect to:

• Provide durable medical equipment, supplies, and related services

• Respond to inquiries and requests

• Determine or assist with product or insurance eligibility

• Process and fulfill orders

• Coordinate with patients, caregivers, case managers, healthcare providers, insurers, and other authorized parties

• Create and administer website or portal accounts

• Process payments and transactions

• Provide customer service

• Communicate regarding orders, services, benefits, documentation, or account matters

• Send newsletters, educational materials, product information, promotions, or other communications where permitted by law

• Maintain and improve our website, products, and services

• Conduct analytics and understand website usage

• Detect, investigate, and prevent fraud, abuse, security incidents, or unlawful activity

• Maintain business and compliance records

• Comply with applicable legal, regulatory, insurance, accreditation, and contractual requirements

• Establish, exercise, or defend legal rights

When PHI is involved, we use and disclose that information only as permitted or required by HIPAA and other applicable laws.

3. How We Share Information

We may disclose information as reasonably necessary to operate our business and provide services, including to:

Service Providers

We may use third-party providers for services such as website hosting, e-commerce, payment processing, shipping, email delivery, analytics, IT support, customer service, and other business operations.

These providers may access information only as appropriate for the services they perform and subject to applicable contractual and legal requirements.

Healthcare and Insurance Parties

When permitted by law and applicable to your care or services, information may be shared with healthcare providers, physicians, case managers, caregivers, insurers, health plans, government healthcare programs, or other parties involved in arranging or paying for your supplies or services.

Legal and Regulatory Disclosures

We may disclose information if we believe disclosure is required or permitted by law, including in response to a subpoena, court order, regulatory request, government inquiry, or other legal process.

We may also disclose information when reasonably necessary to protect the rights, property, safety, or security of Sunshine Medical, our customers, or others.

Business Transactions

Information may be disclosed or transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

4. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember preferences

• Understand website traffic and usage

• Diagnose technical issues

• Measure the effectiveness of content or marketing

Third-party technology providers may also place or access cookies or similar technologies through our website.

You can control certain cookies through your browser settings and, where provided, website cookie controls. Disabling cookies may cause some website features to function differently or become unavailable.

5. Email and Marketing Communications

If you subscribe to our newsletter or other promotional communications, we may use your contact information to send updates, educational information, promotions, product information, or other marketing communications.

You may unsubscribe from promotional email communications by using the unsubscribe instructions included in those messages.

Unsubscribing from marketing messages will not necessarily prevent us from sending non-promotional communications relating to transactions, services, orders, safety, account administration, or other necessary business matters.

6. Telephone and Text Communications

If you provide a telephone number, Sunshine Medical may use it to communicate with you regarding inquiries, orders, deliveries, documentation, customer service, or other services you request.

Where separate consent is required for automated, promotional, or marketing calls or text messages, Sunshine Medical will obtain consent as required by applicable law.

Consent to receive marketing communications is not a condition of purchasing products or receiving services unless otherwise expressly stated and legally permitted.

Message and data rates may apply to text messages. Message frequency may vary. You may opt out of promotional text messages by following the opt-out instructions contained in the message.

7. Protected Health Information and HIPAA

Sunshine Medical recognizes that some information it receives or maintains may be subject to HIPAA and other healthcare privacy requirements.

This Privacy Policy is intended to explain our general website and consumer privacy practices. It is not intended to replace our HIPAA Notice of Privacy Practices.

Individuals whose PHI is maintained by Sunshine Medical may have rights under HIPAA, including, as applicable, rights to:

• Request access to certain health records

• Request corrections to certain health information

• Request restrictions on certain uses or disclosures

• Request confidential communications

• Obtain an accounting of certain disclosures

• Obtain a copy of the applicable Notice of Privacy Practices

Those rights are subject to the requirements, limitations, and exceptions established by applicable law.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information under our control.

However, no website, electronic communication, database, or transmission over the Internet can be guaranteed to be completely secure. You should use appropriate care when transmitting personal or sensitive information electronically.

If a particular website form is not specifically designated for submission of medical or insurance information, please avoid including sensitive health information in that form.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and as necessary to satisfy legal, regulatory, healthcare, insurance, accounting, contractual, dispute-resolution, and record-retention requirements.

Retention periods may differ depending on the type of information and applicable requirements.

10. Third-Party Websites and Services

Our website may contain links to websites, portals, social media platforms, payment services, or other online services operated by third parties.

Sunshine Medical does not control the privacy or security practices of third parties. Your interaction with a third-party service is subject to that provider's own terms and privacy policies.

11. Children's Privacy

Our website is not directed to children under 13 for independent use.

We do not knowingly collect personal information online directly from children under 13 without appropriate authorization or consent when required by law.

Parents, guardians, caregivers, or authorized representatives may provide information concerning a minor when necessary to request or obtain products or services for that minor and when legally authorized to do so.

12. Privacy Rights

Depending on where you reside and the laws applicable to your information, you may have certain rights concerning your personal information.

These may include rights to request access, correction, or deletion of certain personal information, subject to applicable legal exceptions and record-retention requirements.

HIPAA-related requests concerning PHI are handled under the rights and procedures described in our applicable Notice of Privacy Practices.

To submit a privacy-related request, contact us using the information below. We may need to verify your identity before fulfilling a request.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or applicable legal requirements.

When we update this Policy, we will revise the "Last Updated" date at the top of this page. Material changes may be communicated through additional means where appropriate or required by law.

14. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Sunshine Medical Supplies
8159 NW 66th Street
Miami, FL 33166

Phone: 305-887-2460
Fax: 305-220-4374
Email: care@sunshinemedicaldme.com

Website: www.sunshinemedicaldme.com