Question 1

Does Sunshine Medical only provide incontinence supplies?

Accepted Answer

Besides incontinence products, Sunshine Medical Supplies also offers urology supplies and catheters, pediatric supplies, ostomy supplies, wound care, and nutritional drinks. As well as, durable medical equipment.

Question 2

What kind of incontinence supplies can I get from Sunshine Medical?

Accepted Answer

We offer a wide range of Incontinence products: Unisex and Gender specific male and female: Adult briefs (diapers), Protective underwear (Pull-ups), Underpads (chuxs) and bladder control pads (Liners, pads & guards), from light to maximum absorbency. Not all products are available to Medicaid plans due to different allowances from state to state.

Question 3

How do I place an order?

Accepted Answer

We will happily take orders by phone, fax, or email, or you can order directly from our website. Visit the "SHOP" page!

Question 4

Do you have free shipping?

Accepted Answer

Enjoy free shipping on orders over $49 within the USA, discreetly delivered to your doorstep.

Question 5

Do I need a prescription from my doctor to get incontinence supplies?

Accepted Answer

Yes, for a Medicaid plan to cover incontinence supplies, they must be considered “medically necessary.” Your physician must provide a prescription to Sunshine Medical Supplies. Each Medicaid program has different requirements about which incontinence products are considered medically necessary, so the supplies covered will vary from state to state.

Once we determine that you are eligible to receive incontinence supplies our customer representatives will contact your doctor for a prescription and any required medical information. There are reasons for this step in the process that may take a while:
 • Doctors are busy professionals and it sometimes takes a while for them to answer our request for paperwork.
 • If you’ve not been to your doctor in a while, he or she may need to see you before they will provide Sunshine Medical with a prescription.
 • An error may require the paperwork to be redone. Insurance plans have strict guidelines for completing paperwork and if it is not completed properly, we may have to go back to your doctor for a correction.
It is advisable that you let your doctor know you’re working with Sunshine Medical to receive supplies through Medicaid (call us so we can assist you further).

Question 6

How do I know which size I need?

Accepted Answer

Check out our sizing guidelines to help narrow down your specific sizing needs. Since no two bodies are alike, these should only be viewed as a guide.

If you're uncertain and need extra help with your sizing needs, call us! 305-887-2460. We’re here to help you through the product selection process.

Question 7

Do you provide reimbursement codes (HCPCS Codes)?

Accepted Answer

We use the Healthcare Common Procedure Coding System (HCPCS) code suggestions based on official guidelines as a convenience to our customers. We do make claims we submit to our contracted health plans, which guarantees most of the time [previously checking patient eligibility and paperwork organized] the availability of reimbursement for Sunshine Medical.

We determine the appropriate billing code for a product, as well as, whether the use of a product complies with medical necessity and other documentation requirements of the payor.

Question 8

If I am in a hospital, nursing home, hospice or other skilled nursing facility, can I get incontinence supplies from Sunshine Medical Supplies?

Accepted Answer

No. Sunshine Medical Supplies can only deliver supplies to your home. 
We cannot supply incontinence supplies to individuals residing in a skilled nursing facility. However, we can supply the facility. You can have them contact us directly for wholesale/bulk pricing.

Question 9

Do you have incontinence products for men?

Accepted Answer

Yes, feel free to visit our SHOP page for all the available options.

Question 10

Do you have a shorter extra small products or youth-sized products?

Accepted Answer

We have several extra small, youth-sized products that have also worked well for smaller adults. 
Our care experts can provide additional information and provide samples. Please call us at 305-887-2460, or email to: sunshinepharm@gmail.com.

Question 11

What's your largest size adult diaper available?

Accepted Answer

We have a variety of products for those with bariatric sized needs.

Call Us: 305-887-2460

Email Us: care@sunshinemedicaldme.com

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